1. No Refund Policy
Due to the custom nature of our charcoal and pencil artwork, all sales are final. We do not accept returns, exchanges, or offer refunds once an order is placed. Please carefully review your selection before completing your purchase. If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange a replacement for a resolution.
2. Custom Artwork Requests
We do not accept custom/commissioned orders.
3. Image Theft and Usage
The images of artwork displayed on our website are the intellectual property of J Van Edwards The Art Store. All images are protected by copyright laws and cannot be copied, reproduced, or used for commercial purposes without explicit written permission. Unauthorized use, including downloading, printing, or sharing images of artwork from our site without consent, is strictly prohibited and may result in legal action.
4. Copyright
All rights to the original charcoal and pencil artwork remain with J Van Edwards The Art Store unless otherwise agreed upon in writing. You may not use or reproduce any artwork or images for commercial purposes, including promotional, advertising, or resale purposes, without prior written consent.
5. Liability
While we take every measure to ensure the quality and safe delivery of our artwork, we are not liable for any damages that occur during shipping or after delivery. The buyer assumes all risks once the item has been shipped.
6. Contact Information
For inquiries, custom artwork requests, or concerns about your order, please contact us at:
By purchasing our artwork, you agree to these Terms and Conditions. We reserve the right to update or modify these terms at any time, and all changes will be posted on our website.
No Return Policy
Due to the nature of our business, we do not accept returns or exchanges once an order is placed. Please note that all sales are final. Each print is packaged with great care to ensure it arrives in perfect condition. Your satisfaction is our priority, and we strive to deliver a beautiful product that meets your expectations.
Damaged or Defective Items:
If your artwork print arrives damaged or defective, please contact us within 7 days of receipt with photos of the damaged item and packaging. We will be happy to offer a replacement for damaged prints, subject to our verification.
Order Issues:
If there is an issue with your order (e.g., wrong item/items shipped), please reach out to us immediately, and we will resolve the situation as quickly as possible by shipping a replacement order.
Thank you for understanding, and we appreciate your support for our artwork!
Contact Information:
For inquiries or assistance, please contact us at:
J Van Edwards The Art Store
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.